Systems Thinking · No. 05
Integrations Are Organisational Contracts
Placeholder deck — every API between two vendors encodes an agreement between two departments that may never have spoken.
30 April 2026 · 10 min read
Placeholder paragraph. This is where the argument opens — a concrete scene from a property, a number that doesn't add up, or a question the industry keeps answering badly.
Placeholder paragraph. The middle of the essay does the structural work: naming the parts of the system, showing how they are coupled, and tracing what happens when one of them is changed in isolation.
Placeholder paragraph. A worked example follows here, usually with a diagram. The point is not the tooling but the shape of the dependency it creates.
"Placeholder pull quote. The sentence a reader would screenshot."
Placeholder paragraph. The close returns to the opening scene and reframes it. Nothing prescriptive — a way of seeing that transfers to the reader's own property.
What to take away
- —Placeholder takeaway about Conway's law in hospitality.
- —Placeholder takeaway about ownership of failure modes.