Archive
Essays
Placeholder — every piece is written to hold up in a year, and to build on the ones before it.
Systems Thinking
The Property Is the System
Placeholder deck — a hotel is not a building with software attached; it is a system of constraints that software either respects or fights.
12 min read
The Data Layer
Where Hotel Data Goes to Disagree
Placeholder deck — the PMS, the channel manager, and the CRM each hold a different truth about the same guest. That is a design outcome, not an accident.
9 min read
Automation
Automation Is an Operations Decision
Placeholder deck — most automation projects fail as process design long before they fail as technology.
11 min read
Field Notes
The Night Audit as a Diagnostic
Placeholder deck — the most revealing hour in a hotel is the one where nothing is supposed to happen.
6 min read
Systems Thinking
Integrations Are Organisational Contracts
Placeholder deck — every API between two vendors encodes an agreement between two departments that may never have spoken.
10 min read