Body of work
Series
Placeholder — each series is a line of enquiry, not a category tag.
Systems Thinking
4 essays
Placeholder — how the parts of a hotel constrain each other, and why local fixes create global failures.
- The Property Is the System
Placeholder deck — a hotel is not a building with software attached; it is a system of constraints that software either respects or fights.
- Integrations Are Organisational Contracts
Placeholder deck — every API between two vendors encodes an agreement between two departments that may never have spoken.
The Data Layer
3 essays
Placeholder — reservations, profiles, rates, events: where hotel data actually lives and why it disagrees with itself.
- Where Hotel Data Goes to Disagree
Placeholder deck — the PMS, the channel manager, and the CRM each hold a different truth about the same guest. That is a design outcome, not an accident.
Automation
3 essays
Placeholder — what should be automated, what must stay human, and how to tell the difference.
- Automation Is an Operations Decision
Placeholder deck — most automation projects fail as process design long before they fail as technology.
Field Notes
6 essays
Placeholder — short observations from property floors, night audits, and integration post-mortems.
- The Night Audit as a Diagnostic
Placeholder deck — the most revealing hour in a hotel is the one where nothing is supposed to happen.